Recently, WhatsApp has released a new feature for Android and iOS users in the market, which is Quick Reply. But this feature can be used by only those people who use WhatsApp Business. This feature is not available for common WhatsApp users.
So if you use WhatsApp business then this article is going to be very useful for you because in this article we are going to give you all the information about new quick reply feature of WhatsApp.
What is WhatsApp Quick Reply
WhatsApp Quick Reply is such a feature with the help of which the user does not need to type the message again and again. Merchants who use WhatsApp business have to write a lot of messages to solve the problem of the customer. But with the help of Quick Reply this problem of traders will be solved. Merchants have less time due to which they want to express their point of view in less words and for this quick reply feature has been added in WhatsApp business.
How to Enable WhatsApp Quick Reply
- First of all open WhatsApp business in your phone.
- Now click on more option present in the app and then click on business tools.
- Now click on quick reply and click on add.
- By clicking on add to quick reply, users can save any quick reply message according to them, which will make it easier for them to reply quickly to their customers.
- After typing the quick reply message, you have to click on Save.
If the user wants, he can also save his name, address, product etc. information in quick reply.
How to use WhatsApp Quick Reply
- First of all you have to open WhatsApp business.
- Now go to the chat that you want to reply quickly.
- In Chat, you have to click on attachments and then click on quick reply.
- If you have saved many quick reply messages, then you have to click on the message that you want to send to your customer.
Benefits of WhatsApp Quick Reply
If you are a businessman and you use quick reply in WhatsApp business then you can save a lot of your time. Because when you talk to your customers, you will not need to type the same message again and again to answer their common questions. To answer the questions of the customers, you just have to click on the quick reply and they will get their answer which will solve their problem and save your time.
Disadvantages of WhatsApp Quick Reply
With WhatsApp quick reply, you will be able to answer some common questions of people because not every customer asks the same question. Yes, but still there are some questions that every customer asks like – what is the price of the product, how much will it last, what is the guarantee – warranty etc.
So along with having advantages of WhatsApp quick reply, there is also a small disadvantage. Well this loss is not that big, on the contrary, there are many advantages of WhatsApp quick reply. Which we told you above.
WhatsApp keeps on rolling out new features for its users from time to time. WhatsApp Quick Reply is a very good feature for merchants and if you are a trader then you must use it. We hope that you liked this article. If you liked the information given in this article, then definitely share it with your business friends so that they can take advantage of this feature.